Can't find the answer you're looking for? Use the email form below to send a question to our helpful support staff. Your query will be answered as soon as possible. Note that we also have 24 hour live support inside the game, which will get you help even faster.

Within Puzzle Pirates, it is relatively easy for a player to ask for help if they feel that their situation requires assistance. Click on the "Help" button on from the 'Ye' panel of the game interface. From there, he or she can register a complaint or send a request for help to in-game support.

A complaint will record the interactions the player is currently having. This information is used to determine how best to handle a player's question, particularly in the case of a complaint against other players. The information is forwarded to our in-game support staff, the 'Ocean Masters', who will address the issue promptly. The Ocean Masters are an important aspect of our efforts to ensure that the game continues to provide a positive atmosphere for all players. Members of your family should not hesitate to contact them if they need help.